blue cross blue shield customer service

 National Information Center

Mondays and Fridays between 8 a.m. until 8 p.m. Eastern Time (excluding holidays)

Contact to the National Information Center for information regarding your benefits and benefits, FEP incentive programs, our dental and vision supplemental plans, to talk with our MyBlue Contact Center or for assistance using Our online services.

If you're deaf, hard to hear, or suffer from an impairment with speech, call 711 to get TTY relay services. To get other language assistance or translation assistance, please contact the customer service line that is for the local BCBS company.

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Step 1: Search for information about new members

After enrolling*, you will be able to be receiving these items:

• Thank you Letter The letter you receive should arrive shortly after you sign up as proof that you're fully registered. Keep it in your wallet until you receive the benefit information we send you.
• Membership ID card Member ID Card HTML0 Your ID card for your member will be delivered to your address shortly after the approval of your application. The ID card will include the member's number, your information about your plan, copays and the best way to contact us. Keep it handy and present this to the doctor or pharmacist to make changes to their record.
• Policies Kit The policy kit by mail or by email, based on the method you selected when you signed up. It will provide a summary of the benefits of your plan so you understand what's included.

Step 2: Enable your coverage

• Make your initial payment The benefits won't begin to be activated until you've made one of your initial premium payments. Once you've paid, it's possible that you'll be able to start benefiting from your insurance from the day that your plan begins to take effect (the date printed on your membership identity card). Learn about the various ways to pay.
• Create an online profile After you have your ID card for member you can sign up to the Blue Access to Member the SM(BAM)the secure website that allows you to gain access to information about your claim and details about coverage, request an ID replacement card and locate a doctor within your network, and much more. Access BAM while on the move via our BCBSIL mobile app. Download the BCBSIL App from the Apple App Store or Google Play or by textingthe word BCBSILAPP at 33633.

Step 3: Use your benefits

• Choose a medical professional who is in the network of your insurance company The plan you are on has a provider network , the collection of hospitals, doctors and other service providers we have agreed to work with in order to offer healthcare services. If you choose to visit the provider that is not included in the network of your insurance company the cost will be more. Find out whether your doctor is on the network or you'd like to locate a new one, visit our website Provider Locator(r).
• Select a primary care doctor (PCP) The PCP is the primary physician. If you are on the HMO plan You will have to choose the PCP. PCPs are generally general practice and internal medicine doctors who are family practice physicians However, they do not have to be. Women can select their doctor of choice and a pediatrician could be your child's primary care physician. If you want to select an in-network PCP make use of the Provider Finder.
• Where to seek medical attention Once you've got health insurance, you'll have many options for how to get treatment. The office of your doctor is usually the most appropriate place to get non-urgent care for issues such as colds, flu or sore throats as well as minor injuries. It is also possible to consider the walk-in medical clinic, or an urgent care facility close to your home. Keep the ER to be used in emergencies only.